Testimonials

Legacy Call Center - $375,000 Savings
"The first year our Quest contract came up for renewal we worked with MTG to assess our current Avaya system and determine if VOIP could save us money. Although we discovered at that time it was not cost effective to perform the upgrades to the system, they were able to re-negotiate our contract and to offer insight on how we could use VPN's to route voice and data traffic between sites to reduce our bill significantly. Two years later we called on them again and further leveraged their expertise to indentify overages and request credits as well reduce our contract even further to realize a savings of over $280,000 over the course of two years"
 

 

Legacy Call Center - $270,000 Savings
"Our leasing company was pressuring us to extend the lease that had come due on our Lucent/Avaya Diffinity System. Although the payments were much lower than the previous seven years, the maintenance to keep the system up to date was still very high. MTG listened to our concerns and designed a fully redundant VOIP system that not only supported our current 85 call center agents, but allowed us to connect our New York office during peak call volumes as well support remote teleworkers who could log onto the system from anywhere in the World. The total cost of this system was fully absorbed in the money we saved in a very short time. Additionally, they re-negotiated all of our existing contracts with our carriers and included redundant services that offered free calling plans to further save us money on the project."

 

Greenfield Call Center - $700,000 Savings
"In our previous incarnation we estimated having spent close to $1mil for an Interactive Intelligence system with call center application support that included ACD and Call Recording functionality. Prior to launch of our second business, we met with MTG and were immediately impressed with not only their ability to listen and understand what we were looking for, but their ability to deliver solutions to us that actually worked as advertised."
 

 

Small Call Center - $$$ Savings
"We purchased a VOIP system from a local telephone VAR only to later discover they were unable to make many of the data application features of the system work for us that were to improve business productivity and save us money. We tired of continually throwing money at the problem and met with MTG Consulting. The biggest relief came in our first meeting when MTG told us the VOIP system we bought was fine, but the support we were receiving was not. MTG not only supported us initially to get us back on track with our plans, but also trained our people on how to internally support our system going forward."
 

 

Printing Franchise - $$$ Savings
"We looked at several VOIP systems out there to replace our failing Panasonic and Amanda voice mail system. Most of them could meet our current needs but we weren't quite convinced which system could meet our future needs cost effectively and still deliver on the promise of saving us money, which was a huge factor. MTG listened to our concerns and took a reverse approach, sharing with us ideas and services where we could realize immediate savings and later introduced us to a VOIP system that would grow with us as our business grew. We not only got the right system for our business, but we're convinced it will continue to save us money as we grow"